Customer Testimonials

Review Date: 07/08/2019 | Author: Eva X., Palo Alto, CA

Comments: They were late for an hour for the appointment, even though we told them we rearranged both of our schedules to make it work. They re were also not letting us know they were late until we reached out to them.

Review Date: 05/22/2019 | Author: Phyllis S., San Jose, CA

Comments: GREAT JOB

Review Date: 02/12/2019 | Author: Diana F., Saratoga, CA

Comments: Quick response and good communication

Review Date: 01/24/2019 | Author: Ye Z., San Jose, CA

Comments:

Review Date: 11/16/2018 | Author: Janice H., Los Altos, CA

Comments: They were very friendly, accommodating, came quickly did a good job and a very reasonable price.

Review Date: 10/08/2018 | Author: Joyce T., San Jose, CA

Comments:

Review Date: 07/30/2018 | Author: Dorris T., Los Altos, CA

Comments: They worked hard and long. They got things so much cleaner! Thanks!

Review Date: 10/06/2017 | Author: Baishali R., San Jose, CA

Comments: Too costly, otherwise good. If I want less work done then I want a better rate. Should be somewhat pro-rated.

Review Date: 07/15/2017 | Author: Carol G., Cupertino, CA

Comments: Will use them again.

Review Date: 06/16/2017 | Author: James D., Portola Valley, CA

Comments: they are excellent and very professional

Review Date: 05/17/2017 | Author: Gayle B., Los Gatos, CA

Comments: So great! Very professional. The attention to detail is wonderful. I highly recommend Sure-Plus.

Review Date: 04/27/2017 | Author: John S., Los Gatos, CA

Comments: Elena and her people were the xcellent

Review Date: 01/30/2017 | Author: Kimberly N., San Jose, CA

Comments:

Review Date: 09/14/2016 | Author: Katie B., Menlo Park, CA

Comments: I needed help asap and they were able to help me out! So great!!

Review Date: 09/13/2016 | Author: Claire C., Saratoga, CA

Comments: Elena called promptly. Her team was excellent and thorough. They did such a good job I actually paid them more than the quote.

Review Date: 08/31/2016 | Author: Marcia C., Saratoga, CA

Comments: This company was right on time and the workers were very accommodating. They even did some extras.

Review Date: 07/16/2015 | Author: Bella P., Mountain View, CA

Comments: Awesome team! I'll definitely call them in for the next service.

Review Date: 06/26/2015 | Author: Robert N., Los Altos Hills, CA

Comments: I was sitting on the HomeAdvisor, I just hit the send key to register my project request. Elena, from Sure-Plus called me. She promptly came to my house, gave me a straight up bid. I got several bids, Sure-Plus was by far the lowest. Elena and her team did outstanding work, also at a fraction of the time other estimates gave. I will hire them for more services.

Review Date: 06/22/2015 | Author: a Neighbor, Mountain View, CA

Comments: This was a deep clean -

Review Date: 11/11/2014 | Author: a Neighbor, Cupertino, CA

Comments: very professional arrived on time, took care with my home and worked hard on my windows and tile floor. The house felt very clean and bright when they were finished. I will hire them to return in the spring

Review Date: 11/09/2014 | Author: a Neighbor, Los Altos, CA

Comments: They showed up on time and were very friendly. Our windows and screens were really dirty due to construction. They did a great job with some windows where the track and hinges were super dirty and difficult to clean....as I've tried it myself. I will definitely use them again.

Review Date: 10/27/2014 | Author: a Neighbor, Mountain View, CA

Comments: A team of 3 showed up and they were very thorough and speedy.

Review Date: 08/01/2014 | Author: a Neighbor, Cupertino, CA

Comments: Nice job done. Work very fast and efficient.

Review Date: 07/03/2014 | Author: a Neighbor, Los Altos, CA

Comments: Prompt courteous and reasonable

Review Date: 05/26/2014 | Author: a Neighbor, San Jose, CA

Comments: They came on time and did a thorough job on our rental house. The tenants who moved in were very happy.

Review Date: 01/01/2014 | Author: Norman H., San Jose, CA

Comments: They were friendly, professional, thorough

Review Date: 09/04/2013 | Author: Pirie J., Los Gatos, CA

Comments: They communicated with me very well and were able to get everything complete to my satisfaction.

Review Date: 04/01/2013 | Author: Chad W., Mountain View, CA

Comments: Elena's team did a thorough and professional job cleaning my apartment.

Review Date: 05/06/2012 | Author: a Neighbor, Los Altos, CA

Comments: The house that needed cleaning was for one of my elderly clients who had pets (with pet feces and urine) and the house was in terrible shape. They were accomodating to agree to clean this house (I know not much companies would do it) and they did an excellent job! Would use for my other clients! Thank you Elena and Maria!

Review Date: 04/11/2012 | Author: Tony U., San Jose, CA

Comments: Great cleaning job and emailed us to see if they can do a better job? Wow. This is great customer service.

Review Date: 01/23/2012 | Author: Gunnar H., Los Gatos, CA

Comments: I am satisfied with the overall performance, M&E was the only company that suggested we do a walk throug prior to getting the job. The three workers showed up on time and worked through to completion of the job. The work was well done and results look great.

Review Date: 12/14/2011 | Author: a Neighbor, Los Gatos, CA

Comments: Maria & Elena Cleaning Service did a fantastic job. I was so pleased.

Review Date: 10/22/2011 | Author: Catherine P., Mountain View, CA

Comments: This was the first time I had someone else clean my house in 50 years and I was very happy. My husband wants to know how they got our old shower so clean!

Review Date: 09/13/2011 | Author: Lou S., Los Altos, CA

Comments: My phone call was answered immediately and professionally. Arrived on-time. Service was of exceptional quality. Highly recommend.

Review Date: 09/01/2011 | Author: a Neighbor, Mountain View, CA

Comments: They did a really good job. Just arrived later than the appointment time. But they are easy to talk to. I changed my appointment time the day before the service date. They were OK with it.

Review Date: 08/06/2011 | Author: a Neighbor, Cupertino, CA

Comments: They charged half as much as the quote I got from merry maids! Their work was great. My only complaint is that they were very late, showing up over an hour after the time they were supposed to arrive.

Review Date: 08/01/2011 | Author: Lisa L., Mountain View, CA

Comments: Fast service on a Sunday!! Excellent work, pleasant interactions. All in all, a great discovery.

Review Date: 07/15/2011 | Author: Veronica C., Mountain View, CA

Comments: This was the first time I used this company. I was very impressed with the prompt response, immediate service & the quality was excellent. I will use them again in the future.

Review Date: 06/28/2011 | Author: Virginia B., Cupertino, CA

Comments: They came early and did a wonderful job!

Review Date: 06/23/2011 | Author: Mengshi H., Stanford, CA

Comments: They did a great job.

Review Date: 05/19/2011 | Author: Lund S., Cupertino, CA

Comments: Elena was very responsive, always answering her phone and keeping appointments. When she was going to be a little late, she called to let me know. She and two other cleaners were professional and quick. The price could be more competitive for the quality of service, but perhaps you pay extra for dependability.

Review Date: 02/16/2011 | Author: Pam L., Los Altos, CA

Comments: The team was on time. They worked the entire time. They took pride in what they did. The kitchen never looked so beatiful considering how old it is. They missed a few things but it was more my fault for not asking. I have never had any one clean my house before. We are go to have them come once a month to see how that works out. The team is easy to work with.

Review Date: 02/16/2011 | Author: Brian W., Los Gatos, CA

Comments: Great customer service. Quick response. Friendly. Clean. Neat. Have already recommended to both family and friends. They are also happy.

Review Date: 01/06/2011 | Author: Diana S., San Jose, CA

Comments: Maria and her company were extremely responsive to our requests especially on a short time window before the holidays. They did an exceptional job cleaning while also being careful not to damage anything. I highly recommend!

Review Date: 10/28/2010 | Author: Sue D., Saratoga, CA

Comments: Great cleaning crew. Did a very professional and thorough job. Very receptive to my needs and any comments. This job consisted of windows, carpet and a deep general house cleaning. A fair market price was charged. Thank you Maria and Elena.

Review Date: 09/18/2010 | Author: Cathy F., Campbell, CA

Comments: Elena was on time for all appointments . She and her crew did an excellent job of cleaning my house. I like that she was able to come out and give an estimate. The kitchen was spotless, and ready for my new tenant to move in. The place was a disaster after my previous tenants. She answered all phone calls, and I also had them clean the carpet. I asked her to try and clean something again and she did. Good service, courteous and professional. II will use them again

Review Date: 09/17/2010 | Author: Teri R., San Jose, CA

Comments: They did a fantastic job. I was very happy.

Review Date: 06/01/2010 | Author: a Neighbor, San Jose, CA

Comments: There were a couple of spots they missed but, in general, the house looked and felt really clean!!! As is common to cleaning crews it took me a few days to put things back were they belonged in kitchen and bathrooms --

Review Date: 04/04/2010 | Author: Mani R., San Jose, CA

Comments: They were very professional and corteous. Elena visited us ahead of time and provided a reasonable quote. They turned up promptly on the day of cleaning and completed the job to our satisfaction. Very happy with job and would recommend to anybody. Plan on using them more frequently. Thank you Elena

Review Date: 03/26/2010 | Author: a Neighbor, San Jose, CA

Comments: Everything looked great..........only thing is there was food leftover in kitchen sink and some soapscum and hard water stains left on bottom side of faucets but other than that very good.

Review Date: 03/24/2010 | Author: a Neighbor, San Jose, CA

Comments: Very professional, speedy and did a fantastic job. I recommend them to all my friends.

Review Date: 03/07/2010 | Author: a Neighbor, Sunnyvale, CA

Comments: They work great as a group. Organized and fast. Flexible and friendly. Did a good job.

Review Date: 01/17/2010 | Author: a Neighbor, San Jose, CA

Comments: Would like to get the invoice promised for the services paid. Garage was not swept as expected- cut corners. The rest of the house was cleaned as expected. Maira was very professional and I will use her services again.

Review Date: 12/02/2009 | Author: Dana P., Mountain View, CA

Comments: They were very accomodating regarding scheduling. They arrived on time and finished within the time estimated. They were friendly, professional and efficient. The only reason for 4 stars instead of 5 was because they called with an unexpected $50 increase in price during the cleaning service. This may be the exception rather than the rule so I am willing to try them again as I was very pleased with their service.

Review Date: 11/14/2009 | Author: Joseph C., Sunnyvale, CA

Comments: They did a very through job of cleaning the house, I was very pleased...

Review Date: 11/03/2009 | Author: a Neighbor, Mountain View, CA

Comments: On time. Great job on initial cleaning. Very happy so far.

Review Date: 10/20/2009 | Author: Farzana A., San Jose, CA

Comments: Excellent, friendly and willing to work with you. Most importantly they do not rush or cut corners.

Review Date: 09/28/2009 | Author: Elena C., San Jose, CA

Comments: Fast reply to request, friendly and professional. They even supplied us with a security box for our house key.

Review Date: 09/24/2009 | Author: Sonia H., San Jose, CA

Comments: Detailed. I like how they sent me an email to remind me of the appointment and spent time to talk about the plan after they have done the project. They've shown professionalism.

Review Date: 09/01/2009 | Author: Dan B., San Jose, CA

Comments: They did a great job. Showed up on time and cleaned like crazy, Very satisfied. I hired them for bi monthly service.

Review Date: 07/20/2009 | Author: Sarah K., Los Gatos, CA

Comments: Maria & Elena do an excellent job for us. They're reliable, trustworthy and detail oriented. They noticed more things that needed to be cleaned than I did! Their team is very organized; they make notes, work smoothly and efficiently and their visits are quiet and uneventful. On their first job, their estimate matched the final cost.Since then, their rates have turned out to be fair and really worth every penny. This is how I feel a service like this should work, but rarely does. I can't recommend them enough!

Review Date: 06/15/2009 | Author: Dawn M., San Jose, CA

Comments: They did an excellent job!

Review Date: 06/02/2009 | Author: a Neighbor, Los Gatos, CA

Comments: They came with a 6 person crew. worked hard and fast with no fooling around. They did exactly what I hired them to do.

Review Date: 05/26/2009 | Author: Paul M., Cupertino, CA

Comments: These days it is hard to find a company for such work, to be on time, do the job that you would like to have done, and to have to be told to take lunch or a brake..........They were not only good, they did in a very timely manner...........I would hope that I could use them again if I needed such service again...............

Review Date: 04/30/2009 | Author: William N., Los Gatos, CA

Comments: Today, I hired this service. They will provide a deep cleaning (first time) service on May 5, 09. Then, they'll do a regular cleaning once per month thereafter. Once they've cleaned my apartment for a few months I'll have enough information to rate this cleaning service. My initial conversations with Elena, on the telephone and in person, were professional and pleasant. The rate(s) quoted were, in my opinion, fair and reasonable. (William, Los Gatos, CA.)

Review Date: 04/15/2009 | Author: Susan D., San Jose, CA

Comments: Very professional, quick to repond and did a good and detailed job. Would recommend and would use their services again.

Review Date: 03/29/2009 | Author: a Neighbor, Sunnyvale, CA

Comments: Excellent job. Very friendly and hard-working. Elena came out for an initial visit to estimate the work.

Review Date: 03/24/2009 | Author: a Neighbor, San Jose, CA

Comments: MY home was very clean. There was mold in the master bath that was miss, they came back the next day and took care of it. Maria and Elana will be back next month.

Review Date: 03/20/2009 | Author: Pierre W., San Jose, CA

Comments: They did excellent work-in fact, i am recommending them to a friend

Review Date: 03/12/2009 | Author: a Neighbor, San Jose, CA

Comments: We had a very very messy and very very dirty house and they didn't blink and eye and got right to work straightening, clearing, and CLEANING. We were very pleased.

Review Date: 01/19/2009 | Author: Jack S., San Jose, CA

Comments: good overall service

Review Date: 01/16/2009 | Author: a Neighbor, San Jose, CA

Comments: Excellent job at a fair price.

Review Date: 01/08/2009 | Author: Dave D., Mountain View, CA

Comments: Elena was prompt in calling us. She was able to schedule us right away, and she even called us to let us know she would be a little late. They were very thorough, I kept out of the way until they had left, but after my wife came home she was really impressed. We'll likely use them again, the next time we need to clean.

Review Date: 12/18/2008 | Author: a Neighbor, San Jose, CA

Comments: bathroom tile and grout still dirty after cleaning but understandable. Bathtub sprout got stained after cleaning. Nice attitude and cleaned the fireplace outside the scope of agreed service.

Review Date: 11/24/2008 | Author: Jackie H., Mountain View, CA

Comments: I haven't yet used the service, but I was very impressed with the phone contact, and in-person interview. Polite, organized, knowledgeable, answered all questions, prompt--all the things I was looking for. I hope the service provided matches my initial impression.

Review Date: 10/27/2008 | Author: Nick C., Morgan Hill, CA

Comments: GREAT JOB FOR SUCH A SHORT NOTICE THANK YOU

Review Date: 10/22/2008 | Author: a Neighbor, Sunnyvale, CA

Comments: Came on time. Finished the job very well. the house is liveable thanks to Maria and Elena.

Review Date: 09/25/2008 | Author: a Neighbor, San Jose, CA

Comments: Great job at a competitive price.

Review Date: 08/24/2008 | Author: Leonard G., Los Gatos, CA

Comments: They are fast, efficient and aim to please. If there is anything you ask them to do, they do it. Excellent service.

Review Date: 07/25/2008 | Author: a Neighbor, Sunnyvale, CA

Comments: Very friendly, and experienced. Did a great job cleaning. My only issue was that they were late arriving.

Review Date: 06/04/2008 | Author: a Neighbor, Sunnyvale, CA

Comments: Well Done! They arrived a little late but did call and let me know. I believe there were 5 cleaners. The tub, showers, and sinks shine. They even got rid of the soap scum on the shower door. What a relief not having to do the cleaning after straightening up! Very professional.

Review Date: 06/03/2008 | Author: Margaret C., San Jose, CA

Comments: Ellena called back rihgt away, did an incredible job of cleaning the home and even went the extra step to call and make sure everything was acceptable. I would highly recommend this cleaning service..

Review Date: 06/02/2008 | Author: Sue M., San Jose, CA

Comments: We were very pleased with the cleaning services provided by Maria and Elena. The work we requested was completed in the manner we specified, so we were able to enjoy the weekend visiting instead of cleaning or wishing we had the time to clean. How nice! We have made arrangements to have them back biweekly.

Review Date: 05/02/2008 | Author: a Neighbor, San Jose, CA

Comments: They were on time and complete their job. I am satisfied. Thanks!

Review Date: 04/01/2008 | Author: a Neighbor, Mountain View, CA

Comments: Very professional, very willing to make accommodations and also very flexible.

Review Date: 03/24/2008 | Author: Frank B., San Jose, CA

Comments: They are very professional and do a very good job cleaning my house.

Review Date: 01/26/2008 | Author: a Neighbor, San Jose, CA

Comments: They were very kind and cheap too! they did a great job, I'm definitely having them come back regularly.

Review Date: 01/07/2008 | Author: a Neighbor, Los Altos, CA

Comments: they were very caring and respectful and gental with everything.

Review Date: 12/25/2007 | Author: a Neighbor, Sunnyvale, CA

Comments: Absolutely WONDERFUL!!! They were courteous, prompt, professional, reasonably priced and friendly--spectacular all around !! The girls worked non stop until the house sparkled. Not one detail was missed. The was a gift to my Mother who was about to have her knee replaced. She went into surgery with not a care in the world regarding things "in order" (which was very important to me). ...and once home again, OVER JOYED that she could just rest and reabilitate !! I will use them again and again..as well as recommend to friends.

Review Date: 12/20/2007 | Author: a Neighbor, San Jose, CA

Comments: I spoke with Elena and she was very professional and courteous. The crew was available earlier and she called to make sure that was OK. The crew was hired to do a deep cleaning of the house, refrigerator, dishwasher, oven, baseboards, scrubbed the kitchen floor, etc.. and they did a phenomenal job. It even passed inspection by my parents who were in town for a visit! The crew was courteous and willing to use my biodegradable cleaners and my own rags at my request. Great Job and I would hire them again.

Review Date: 12/17/2007 | Author: Lata S., Sunnyvale, CA

Comments: they have been working with us fro 22 weeks now, and are doing a wonderful job. I am planning to refer them to a couple of others who are also looking for cleaning help.

Review Date: 12/17/2007 | Author: Sabrina G., Los Altos, CA

Comments: I've only used Maria & Elena once so far but they were awesome. Not only was my house spotless but I got a phone call less than 24 hours later asking for feedback on the service. I'm going to stick with Maria & Elena because they give me the peace of mind of a larger company but the personal attention of a small business.

Review Date: 12/13/2007 | Author: a Neighbor, Campbell, CA

Comments: Good job, and very friendly service. There were a few areas that still needed attention, but Elena was very open to my comments and said that she will focus more on those areas next time. I plan to hire them once per month.

Review Date: 11/27/2007 | Author: Gayla B., San Jose, CA

Comments: They showed up promptly when they said they would and did a wonderful job cleaning the house. It was no easy task, let me tell you. By the time they were finished with it it looked brand new. In some rooms I don't know how they cleaned them but they did and it looks fantastic!

Review Date: 10/24/2007 | Author: a Neighbor, Morgan Hill, CA

Comments: Excellent work! Professional and customer service oriented.

Review Date: 10/17/2007 | Author: Steve M., San Jose, CA

Comments: They are great! I like them a lot!

Review Date: 10/17/2007 | Author: Frank C., San Jose, CA

Comments: On time service, hard workers, reasonable charges.

Review Date: 09/06/2007 | Author: a Neighbor, Campbell, CA

Comments: Overall a good job... good job on shower and refrigerator and dusting...they missed the bathroom ceiling and the shower doors were not put correctly back on their tracks. They are going to be coming out monthly to clean in the future.

Review Date: 09/01/2007 | Author: Mary H., Campbell, CA

Comments: Excellent- would strongly recommend

Review Date: 08/29/2007 | Author: David R., Santa Clara, CA

Comments: Very nice people, and easy to work with. Did a great job cleaning.

Review Date: 08/04/2007 | Author: Barbara B., Los Gatos, CA

Comments: They were fast and efficient.

Review Date: 06/03/2007 | Author: a Neighbor, San Jose, CA

Comments: Over all a very good job! They were on time and the house looked clean. They cleaned behind the stove and under the bed. Missed some basic areas : didn't dust top of fridge, also missed a spider web in the corner in the living room, and a web in the light fixture above the table.

Review Date: 05/15/2007 | Author: Jennifer M., San Jose, CA

Comments: Elena called me immediately after learning about my request and made an appointment to come to my house that day for an estimate. She was on time and very pleasant. Her estimate was very fair and when they came for their initial cleaning they did a very thorough job.

Review Date: 04/16/2007 | Author: a Neighbor, Morgan Hill, CA

Comments: GREAT JOB I WAS ABLE TO GET ESTIMATE AND SAME DAY SERVICE VERY PROFESSIONAL

Review Date: 04/11/2007 | Author: Rebecca W., San Jose, CA

Comments: Great!

Review Date: 04/08/2007 | Author: Roger M., San Jose, CA

Comments: They were right on time and took extra care to clean the baseboards and make the inside of the m/w and fridge spotless.

Review Date: 03/17/2007 | Author: Lynn C., San Jose, CA

Comments: Very thorough, took the extra step to come back and make sure the house was ready for open house. I am getting a quote on my personal property.

Review Date: 03/12/2007 | Author: Martin D., Santa Clara, CA

Comments: I feel like a wave of sunshine entered the house with this team! They are charming, cheerful, and competent. They were reassuring about the scope and completiion of my project and they carried through on every promise. When they left, everything was spotless and organized. I've employed numerous household helpers and I must say that this experience was the best ever. Maria and Elena (sisters who really like each other and work well together) are the kind of jovial, hardworking people you'd love to have as neighbors.

Review Date: 03/12/2007 | Author: Nancy W., San Jose, CA

Comments: When interviewing potential housecleaning services, Maria and Elena were the only company to come out to the house, meet us and give us a quote in person. This personal touch really sets them apart from the rest. Maria and Elena did a deep clean on our home. They did such a good job we have hired them to clean our house every 2 weeks. I have recommended them to my family and friends with confidence.

Review Date: 03/03/2007 | Author: Shan S., Milpitas, CA

Comments: They did a great job of cleaning up the house. Great Value Service

Review Date: 02/22/2007 | Author: a Neighbor, San Jose, CA

Comments: Cleaned things I was never able to do myself. did an excellent job overall and I can't wait to have you back!!!

Review Date: 02/21/2007 | Author: Colin C., Morgan Hill, CA

Comments: This is our first experience with a house cleaning service and it is absolutely wonderful. Fabulous and professional very thorough and a pleasure to work with.

Review Date: 02/21/2007 | Author: Melanie W., Campbell, CA

Comments: Maria and Elena came into my house to do an initial deep cleaning. When they left, I could hardly believe how clean everything was. Especially my bathroom and shower were spick and span! I had gotten used to a certain level of service and cleanliness with my former house cleaners that these two far exceeded. My house still smells and looks clean a week later. In addition, Maria and Elena are very professional, with good communication skills, arriving on time and ensuring follow-up visits were scheduled before they left. I would highly recommend them.

Review Date: 02/20/2007 | Author: a Neighbor, Saratoga, CA

Comments: `Pleasant and professional!

Review Date: 02/19/2007 | Author: a Neighbor, San Jose, CA

Comments:

Review Date: 02/02/2007 | Author: Holly E., San Jose, CA

Comments: Wow! I am so happy with the job they did! Seeing my house this clean is more exciting than Christmas, really! Maria and Elena were both very detailed with their cleaning, and very sweet. It's clear they really take pride in their work. I'm spoiled now--I'm going to have to have them come clean my house from now on!

Review Date: 02/02/2007 | Author: Elaine L., San Jose, CA

Comments: We were DELIGHTED with Maria & Elena Cleaning Service. They were very professional and did an AMAZING job. My husband and I are very particular about our home and these ladies treated our home with a lot of loving care. They did a first rate job and I am hiring them to come every two weeks to keep our home beautiful. Also, they were running a few minutes late and called to let me know, which made a VERY good impression. I would highly recommend them.

Review Date: 02/01/2007 | Author: David A., Los Gatos, CA

Comments: Maria & Elena were friendly, professional, thorough, detail-oriented, and very effective. They did a perfect job cleaning all aspects of the building, and I highly recommend their services.